Return Policy

 

At D.B Cooper, we understand that purchasing footwear online can sometimes lead to uncertainty regarding fit and style. Therefore, we have established a clear and concise return policy to ensure customer satisfaction and confidence in their purchases.

Our return policy allows customers a period of 4 days from the date of receipt of their item to initiate a return request. To be eligible for a return, the item must be in its original condition, unworn or unused, with all tags attached and in the original packaging. Additionally, a receipt or proof of purchase is required to process the return.

To initiate a return, customers should contact us at info@dbcooper.in. Upon acceptance of the return request, we will provide a return shipping label along with detailed instructions on how and where to send the package. It is important to note that items sent back without prior authorization will not be accepted.

Upon receiving the returned item, we will conduct an inspection to ensure it meets the return criteria. If the return is approved, customers will be notified, and a refund will be processed to the original payment method within 10 business days. However, it is essential to recognize that the processing time may vary depending on the customer's bank or credit card company.

In the event that the item is defective, damaged, or incorrect upon receipt, customers are encouraged to contact us immediately. We will evaluate the situation and take appropriate action to rectify the issue.

It is also important to note that certain items are non-returnable, including perishable goods, custom products, and personal care items. Sale items and gift cards are also excluded from our return policy. For any questions or concerns regarding specific items, customers should reach out to us directly.

For exchanges, the most efficient method is to return the unwanted item and, once the return is accepted, make a separate purchase for the desired item.

In summary, our 4-day return policy is designed to provide a straightforward and efficient process for our customers, ensuring that they can shop with confidence while enjoying our unique collection of handmade footwear.